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BE PART OF “DAVIS CUP FAN WORLD CUP (DCFWC) PRESENTED BY RAKUTEN” - FAQ
  1. What is the campaign and how do I enter?
  2. What is Rakuten?
  3. How long does the campaign run for?
  4. Why do I have to enter personal information to enter the campaign?
  5. How old do I have to be to enter the campaign?
  6. I do not have access to the Internet, can I still enter the campaign?
  7. What kind of message should I select?
  8. Will all the messages be selected?
  9. How will I know if my message has been selected?
  10. How long will my message feature on the Art Installation in the host cities (Bologna, Glasgow, Hamburg, Malaga, and Valencia)?
  11. Which rewards can I get?
  12. What if my computer crashes or I lose signal halfway through the process and my entry is not recovered?
  13. What are the full Terms and Conditions for this campaign?
  14. What is the complaints procedure?
  15. I have a question that isn't answered here, who can I speak to?

1. What is the campaign and how do I enter?

10,000 eligible entrants will get to have their submitted message featured in the 4 Art Installations shown in the fan zone areas located in the 2022 Davis Cup Finals host cities (Bologna, Glasgow, Hamburg, Málaga, and Valencia). Submitted messages will be displayed from 13 September 2022 to 18 September 2022 (in Bologna, Glasgow, Hamburg, or Valencia), and from 22 November 2022 to 27 November 2022 (in Málaga).

To be included, you need to be over the age of majority in your country. Messages of minors are permitted if their legal representative expressly authorizes it by clicking on the corresponding checkbox.

  1. Visit www.rakutenfans.com.
  2. Complete the online form by entering your name, country of residence, email, and selecting who you want to support (a team or the competition).
  3. Select a message showing your support from the options available.
  4. Submit it.

2. What is Rakuten?

In Japanese, Rakuten stands for “optimism.” This philosophy lies at the core of our brand.

To learn more about Rakuten, visit https://global.rakuten.com/corp/about/

Rakuten is proud to be the Global Innovation and Entertainment Partner and Global Presenting Partner of the Davis Cup 2022, the premier international team event in men’s tennis.

Our partnership, which is based on shared values of optimism, professionalism and commitment to empowering communities, inspires us to find new opportunities that extend beyond our boundaries and transform society.

Go to https://global.rakuten.com/corp/daviscup/ for further information.

3. How long does the campaign run for?

The campaign runs from 12:00 CET on 7 September 2022 to 12:00 CET on 27 November 2022 or until 10,000 entries are received, whichever event occurs first.

4. Why do I have to enter personal information to enter the campaign?

You will need to enter your name, country of residence, and email to enter the campaign.

Your contact details could be retained for statistical purposes and will not be used for marketing purposes, except if you voluntarily select this option during the registration process.

5. How old do I have to be to enter the campaign?

To be included you need to be 18+, or over the age of majority in your country, whichever is higher. Messages of minors are permitted if their legal representative expressly authorizes it by clicking on the corresponding checkbox.

6. I do not have access to the Internet, can I still enter the campaign?

You must select your message, and enter your contact details in the online entry form to enter the campaign, so Internet connection is necessary. But you can still participate by submitting your message on-site in the fan-zone areas located in the 2022 Davis Cup Finals host cities (Bologna, Glasgow, Hamburg, Malaga, and Valencia).

7. What kind of message should I select?

Choose the message that represents best what you want to say. Your message will show your support for your team or general support for the Davis Cup.

8. Will all the messages be selected?

All the messages received until we reach the maximum amount (10,000) will get to have their submitted message featured in the fan zone areas located in the 2022 Davis Cup Finals host cities (Bologna, Glasgow, Hamburg, Malaga, and Valencia).

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9. How will I know if my message has been selected?

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10. How long will my message feature on the Art Installation in the host cities (Bologna, Glasgow, Hamburg, Malaga, and Valencia)?

Submitted messages will be displayed from 13 September 2022 to 18 September 2022 (Bologna, Glasgow, Hamburg, and Valencia), and from 22 November 2022 to 27 November 2022 (Malaga), or until the Davis Cup organization and Rakuten agree, whichever is shorter.

11. Which rewards can I get?

The reward of this campaign is to feature your message in the Art Installation of the host cities.

For the opportunity to win other prizes or rewards related to the 2022 Davis Cup it will be necessary to enter https://linktr.ee/rakutendaviscup and participate. Other T&Cs and Privacy Policy will apply.

12. What if my computer crashes or I lose signal halfway through the process and my entry is not recovered?

Incomplete entries will display a message informing the entrant there was an issue, so try entering again.

13. What are the full Terms and Conditions for this campaign?

You can find the full Terms and Conditions here: T&Cs

14. What is the complaints procedure?

If your complaint is regarding entry to the campaign, please contact customer services at: support@rakutenfans.com.
Please allow 3 working days for a response.

15. I have a question that isn't answered here, who can I speak to?

If you have any further questions which are not answered here please email your question to: support@rakutenfans.com.
Please allow 3 working days for a response.